Refund and Cancellation Policy

This policy applies to ProNight bookings, subject to any clearer terms shown on the property page before payment.

Guest cancellations

• Full refund when cancelled 48 hours or more before check-in.
• For cancellations within 48 hours, the first night and any payment-gateway fee may be deducted.
• No-shows and early departures are non-refundable unless the host agrees in writing.

Refund timing

Once approved, we initiate the refund to the original payment method within 5 business days. Banks may take another 7–14 business days to post it. Bank charges and currency-conversion differences are outside our control.

Host cancellation

If a host cancels or cannot provide the property due to a verified issue, the guest may receive a refund or choose an available alternative of similar value. Contact support with the booking number.